Royal Enfield - Works or Workshop Manager The works manager heads the entire backend/technical team at the workshop. He provides technical expertise and ensures that all vehicles are serviced as per standards & improve customer satisfaction Primary Responsibilities Repair Process & Target Setting o Implementing Service RECODE process in repair activities ensuring customer delight o Defining & monitoring targets in terms of # of job cards, parts sales, labour revenue generation, workshop daily planning and service promotional activities o Reviewing direct reportees on weekly basis their target achievement o Daily tracking of vehicles ensuring adherence to Promised delivery time & delivery SOPs o Daily/Weekly/Monthly performance reporting to Dealer Principal o Monitoring workshop utilization and productivity o Co-ordinate activities within the workshop and ensure cooperation between departments o Ensure that After Sales Standards and appropriate safety measures are followed o Control expenses to meet yearly budgetary guidelines o Review of RECODE and other Dashboards Customer Satisfaction and Quality of Repairs o Ensure that parts requirements of customers are met quickly and efficiently. o Implement measures to improve customer support and loyalty such as improving service quality, supply of Genuine Parts & accessories,



driving extended warranty sales etc Profitability Management o Ensure accurate planning and reviewing of Workshop revenues and profits in line with targets o Monitor and analyze all KPI (Appendix) for workshop repair and parts department Personnel and Training Manager o Communicate manpower requirements on a regular basis to the HR manager o Ensuring adherence to Training calendar and completion of mandatory trainings for all workshop staff o Manage effective communication of targets and monitoring and reviewing of staff performance Infrastructure Management o Ensure that workshop facilities are well-maintained, up-to-date, clean and tidy as per RECODE o Ensure that all technical equipment, tools, equipment and other aids of the workshop service department are maintained as per defined maintenance guidelines Recruitment profile Educational Qualifications: B.Tech / extensive technical experience Industry: Auto [2 wheeler preferred] Minimum experience: 4-5 years Profile: extensive technical experience especially for automobiles [2 wheelers] Passions/ Interests: Passionate about brand Royal Enfield and motorcycling Competencies: o People Management & Leadership Skills o Technical Knowledge - Service o Customer Relationship Management Pay: ₹30,000.00 - ₹50,000.00 per month Work Location: In person

📌 Workshop Manager (Manesar)
🏢 Odyssey Automobiles LLP - Royal Enfield Dealer Manesar
📍 Manesar