Role : Sr. Manager - NA Service

Location : Kolkata

Full/ Part time : Full time

About Carrier :

- About the role : Role Responsibilities**:

- Financials - Ensure to achieve the branch revenue numbers, maintain desired margin percentage, Receivable management to ensure overall desired growth for the branch.

- Service Delivery - Call Management - Regular review of branch calls with relevant stakeholders to ensure minimum 85% in TAT Closure.

- Service Delivery - PM Management - Regular review of with relevant stakeholders to ensure 100% PM Call closure within defined timeline both in field and system.

- Service Delivery - Spare Part Management - Ensure branch and dealer based MSL. Regular connect with Spare Parts team to ensure timely spare delivery to create customer delight.

- Service Delivery - Dealer Management - Continuous engagement with dealers, do RECO and closure of issues with them to motivate them for better services.

- Service Delivery - Customer Management - Periodic in person meetings, reply on mails within reasonable time.

- Employees - Retain and promote good talent. Skill development of teams to ensure productivity gains.

- Values - Ensure to follow Ethics and Compliance policies of the organization.

- EH&S; - Promote and practice EH&S; culture within and outside organization.

Role Purpose :

- The job role includes managing the state of West Bengal & Sikkim for all NA customers.




- A team of 1 person will report as of now.

Minimum Requirements :

- BE / B-TECH Degree is preferred.
- 10 years' experience in field service.
- Proficiency in MS Office.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

Job Applicant Privacy Notice

Please review Carrier’s Job Applicant Privacy Notice ,

Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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📌 Sr. Manager - na Service (Kolkata)
🏢 Carrier
📍 Kolkata