Crystal Logistics Cool Chain Pvt Ltd

Process Coordinator

Internal Coordination - TAT Mapping & Follow-Up - EOD Reporting to Manager / CEO

Full-Time

Operations / MDO

1-3 Yrs Exp

Mumbai / On-Site

ABOUT THE ROLE

Every team in Crystal has tasks, deadlines, and TATs. Not all of them get done on time, and not all of them get flagged when they don't. The Process Coordinator fixes that. You sit at the centre of all internal functions — Sales, Ops, SCM, Service, Accounts — and your job is to know the status of every open task, follow up with the person responsible until it is closed, and report the full picture to the Manager or CEO every single day before the day ends. You are not doing the work. You are making sure the work gets done.

YOUR DAY — EVERY DAY

Morning

Collect all open tasks & TATs across teams

Through Day

Follow up with concern person till closure

Escalate

Flag breached TATs to manager immediately

EOD

Submit full status report to Manager / CEO

WHAT YOU WILL DO

- Collect all open tasks, pending actions, and TATs from every department at the start of each day — Sales, Ops, SCM, Service, CRM, Accounts
- Map each task against its defined TAT — know what is on time, what is at risk, and what has already breached
- Follow up with the concerned person or team throughout the day — call, message, or escalate until you get a status update or closure
- Maintain a live master tracker — every task, owner, due date, status, and last update in one place, updated in real time




- Escalate immediately when a TAT is breached or at serious risk — do not wait for EOD to flag a problem that needed attention at 11 AM
- Coordinate between departments when a task is stuck because one team is waiting on another — identify the blockage and push for resolution
- Prepare and submit the EOD report to the Manager / CEO every day before 6 PM — no exceptions, no delays, no incomplete data
- The EOD report must cover: tasks completed, tasks pending with reason, TATs breached with owner, escalations raised, and next day priority actions
- Maintain weekly summary reports — task completion rate by department, TAT adherence, repeat delays, and pattern flags
- Attend the morning standup and weekly review meetings — capture all action items, assign owners, set TATs, and track from that moment forward

SKILLS REQUIRED

Coordination & Follow-Up

Internal Cross-Team Coordination

TAT Mapping & Deadline Tracking

Follow-Up Discipline & Persistence

Task & Action Item Management

Escalation Timing & Judgement

Blocker Identification & Resolution

Reporting & Documentation

EOD Report Preparation

Master Tracker - Live Maintenance

Weekly Summary & Pattern Reporting

MIS & Status Dashboards

Meeting Minutes & Action Capture

Data Accuracy & Completeness

Tools & Communication

Advanced Excel / Google Sheets





Google Workspace - Docs & Sheets

Task Management Tools (Basic)

Clear Written Communication

Hindi & English Fluency

WHAT YOU WILL BE MEASURED ON

01

EOD report submitted to Manager / CEO every day before 6 PM — zero misses

02

Master tracker live and updated in real time — no backlogs, no gaps

03

TAT breaches flagged on the same day they occur — not at EOD

04

All action items from standups and reviews captured and tracked from same day

05

Weekly task completion rate by department — reported every Monday morning

06

Zero tasks older than their TAT without a documented status or escalation

WHO WE ARE LOOKING FOR

- Graduate in any stream — commerce, business, or management preferred
- 1-3 years in coordination, operations support, or an MIS / reporting role
- Someone who is naturally organised — you will be tracking 50+ tasks across 6+ departments simultaneously
- Excellent follow-up discipline — you are comfortable calling the same person three times in a day if the task is not closed
- Robust in Excel or Google Sheets — the tracker is your primary tool and it must always be accurate
- Clear, concise written communication — the EOD report goes to the CEO, it must be tight and readable
- Not afraid to flag bad news — if a TAT is breached and the CEO needs to know, you say so clearly
- Process-driven, not people-pleasing — you track what is actually happening, not what people tell you is happening

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Process Co-ordinator (Goregaon)
🏢 Crystal Cold Chain Solution
📍 Goregaon