Job Requirements

Reporting to Manager - Customer Service (Jewellery)

1. Scope of the role
- Drive Customer service deliverables across the

jewelry network of (city) territory / region and

expanding service access in line with all

boutique’s (product sales coverage)

2.Job ProfileServicing of after sales products - ensuring

repair / modification quality, on time service,

lead time reduction, cost reduction

- Responsible for regional stores service TAT,

Quality, Revenue and initiatives

- Ensure Vendor lead time, Payment and on time

material reconciliation

- Co-ordination with internal supply departments

such as commercial systems, technical services

in day-to

- day execution and improvement areas
- Analyzing & providing feedback to mfg on

factory defects for preventive action

- Managing day-to-day RSC operations and





inventory management

- Implementation of lean principles in service

cells

- 3.Key Deliverables
- On time customer service and quality of product

/ qty serviced

- Service access in line with all boutiques

(product sales coverage)

- SLA alignment

1. Right PersonAny Graduate /Diploma with 3-5 years

experience in jewellery industry, preferably in

Studded Jewellery manufacturing / Inspection

areas. Certification / experience in gemology

will be added advantage

- System knowledge and presentation skills
- Passion for Customer service
- Valuable communication skill with proficiency in

Hindi, English & Regional language

📌 Regional Service Centre Incharge (Jewellery) (Patna)
🏢 Titan Company
📍 Patna