Hyderabad, Telangana

Job Summary

Support Account Manager for ServiceNow. Technical project manager’s or ServiceNow functional consultants, Critical Incident Managers with ServiceNow experience will be apt for this role. - Looking for managers in between 6 to 10 year’s experience. - This is work from office role all 5 days from customer office. - Valuable communication skills, customer management experience, understanding of ITIL and ServiceNow platform.

Key Responsibilities

Skill Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5-10 yrs of experience with 2+ years of customer-facing experience - Flexible and ready to work in India morning or late evening shift to present on handover calls with the incoming and outgoing regions. - Ready to work on weekends. - Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage. - Excellent written and oral communication skills - Experience dealing with technical support teams - Fundamental understanding of ITSM in enterprise and global deployments - Working knowledge of ITIL incident,



problem and release management process - Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model - Broad technical understanding in a cloud software workplace - Automation/tech skillset - UX, Web services, Testing, Requirements, documentation

Other Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5-10 yrs of experience with 2+ years of customer-facing experience - Flexible and ready to work in India morning or late evening shift to present on handover calls with the incoming and outgoing regions. - Ready to work on weekends. - Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage. - Excellent written and oral communication skills - Experience dealing with technical support teams - Fundamental understanding of ITSM in enterprise and global deployments - Working knowledge of ITIL incident, problem and release management process - Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model - Broad technical understanding in a cloud software environment - Automation/tech skillset - UX, Web services, Testing, Requirements, documentation

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📌 Senior Administrator - Program & Project Management (Hyderabad)
🏢 HCLTech
📍 Hyderabad