Job Description - Customer Service Executive

Job Type : Full Time - Inbound Process

Job Overview: AirportZo provides wide range of exceptional customer service to our passengers at the

airport, making their overall trip seamless and hassle free. Our services go above and

beyond the ordinary hospitality services and hence we are looking for an energetic

with our customers. This position requires previous customer service experience

preferably with an airline background. (Worked in BPO in airline process / worked at the

airport).

Roles & Responsibilities: Answer and respond to inbound customer calls and identify the needs of customers,

resolve issues, and provide solutions

Processing all aspects of bookings

- reservation, rescheduling and cancellations

as requested by the customers

Coordinate with service providers to check availability of slots before booking,

rescheduling or cancelling the reservation if an requested by the customer

Providing customers with the organization’s service and product information.

Identify customers’ needs, clarify information, research every issue and provide

solutions and/or alternatives

Provide accurate, valid and complete information by using the right methods /tools

Handle customer complaints(if any) by providing appropriate solutions and alternatives





within the time limits and follow up to ensure resolution

Maintain records of customer interaction, bookings, and send daily reports

Up Sell and promote products/services while on call

Updated with product and process knowledge base to quickly answer inquiries

Ensure you follow the customer service script provided by the company for

uniformity.

Perform additional duties as assigned by the manager

HSC passed from a recognized university

1-3 years of experience in a call/contact center environment(aviation background

preferred)

Strong written and verbal communication skills along with active listening

Having positive approach towards work

Able to understand customer issues and respond with empathy

Provide a memorable customer experience and awesome customer service

Skilled in documentation and note-taking during calls

Basic knowledge in Ms Excel

Excellent data entry skills

Ability to multitask, prioritize and manage time effectively

Excellent communication and problem-solving skills

Fluent in English

Job Location: Head Office, Chennai.

Shift Timings: 24*7 (rotational)

Days of working: 06

Pay: From ₹20,000.00 per month

Advantages :

- Provident Fund

Work Location: In person

📌 Customer Service Executive (Teynampet)
🏢 AirportZO India
📍 Teynampet