Job Title : Customer Relations Executive (CRE)

Location : Ranchi,Jharkhand.

Employment Type : Full-time, Permanent

Reports To : Sales & Marketing Manager

Role Summary

Pranami Group is looking for energetic and customer-focused CREs to be the face of Pranami Group. As a frontline sales professional, you will convert prospects into happy homeowners through excellent relationship-building, product knowledge, and consultative selling. This role offers attractive incentives and clear career progression into sales management.

Key Responsibilities

- Achieve monthly sales target through proactive customer engagement and follow-up
- Generate leads via walk-ins, digital inquiries, referrals, personal networking, and events
- Conduct property tours and presentations, effectively communicating project USPs and addressing queries
- Build strong relationships with prospects throughout the buying journey—from first contact to possession
- Maintain disciplined follow-up schedule; respond to all leads within 2 hours of inquiry
- Update CRM daily with lead status, meeting notes, and next actions for complete pipeline visibility
- Prepare booking forms, collect token/booking amounts, and coordinate handoff to documentation team
- Handle customer objections professionally; escalate complex issues to Sales Manager appropriately
- Participate in weekend property showcases,



promotional events, and sales campaigns
- Provide daily activity reports including calls made, meetings conducted, and sales pipeline status
- Maintain deep product knowledge including floor plans, pricing, payment plans, amenities, and competitive positioning

Required Qualifications & Experience

- Experience : 1-3 years in sales (real estate, banking, insurance, or high-value B2C preferred)
- Education : Bachelor's degree in any discipline
- Certifications : Valid RERA certification or willingness to obtain within 3 months of joining
- Skills : Excellent communication in Hindi and English; local language proficiency is a plus

Key Skills & Competencies

Technical Skills :

- Understanding of real estate products and documentation
- Basic CRM and MS Office proficiency
- Knowledge of home loan processes
- Social media and digital communication tools

Soft Skills :

- Excellent verbal and written communication
- Active listening and empathy
- Persuasion and negotiation
- Self-motivation and goal orientation
- Resilience in handling rejection
- Time management and organization
- Team player who collaborates well while being individually accountable for results

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks :

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Ranchi)
🏢 Pranami Group
📍 Ranchi