Job title - Customer Care Executive

Job role - category - IT Support

Job type - Full Time | Day shift

Work type :

- Work from office

Job Brief : Responsibilities :

- Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
- Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
- Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
- Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
- Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
- Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.




- Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
- Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
- Participate in training and professional development activities to enhance customer service skills and knowledge.

Contact Person - Manoj Kumar

Contact No - (phone hidden)

.Yoctel Solutions Pvt. Ltd.

28, Commercial Building, 3rd Floor, Jia Sarai, Current Delhi - 110016

Job Types : Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Cse (Customer Support Executive) (Delhi)
🏢 Yoctel Solutions
📍 Delhi