Quality Auditor

About the Role : As a Quality Auditor you will be responsible for evaluating, monitoring, and assessing the performance of Assisted Growth (Telesales) representatives to ensure adherence to company standards, policies, and customer service protocols. The role involves conducting regular audits of recorded calls/chats, reviewing sales processes, identifying areas for improvement, and providing constructive feedback to help optimize sales effectiveness, compliance, and customer satisfaction.

Role Responsibilities :

1. Review and audit recorded calls/ chats to ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation

2. Deliver detailed and actionable feedback to telesales agents, highlighting strengths and areas for improvement.

3. Communicate the audit findings by preparing a final report; identify and promote continuous improvement opportunities in training, process, policies and facilities

4. Enforce adherence to requirements; advising management on needed actions

5. Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends

6. Contribute to team effort by accomplishing related results as needed

7. Maintain focus on data integrity, customer safety and producing work of the highest quality

8. Identify barriers to customer success wherever they originate (tools, training, etc)

9. Become an "expert" on support processes and make recommendations towards next steps based on customer experience

10.



Collaborate with training teams to identify training needs based on audit results.

11. Work closely with team leaders, supervisors, and managers to ensure alignment on performance expectations and the implementation of corrective actions when necessary.

Qualifications:

1. Any Bachelor's degree

2. At least 1-2 years of prior experience in telesales, customer service, or a related field.

3. 1-2 years of prior experience in quality management roles

4. Six Sigma Certification is an added advantage

Skills :

1. Proficiency in English, Hindi and Regional language is an added advantage

2. Self motivated, ability to prioritize and manage multiple tasks effectively while meeting deadlines.and reliable to meet deadlines

3. Proven ability to work in a rapid-paced team setting

4. Strong problem-solving and data analysis skills to assess trends and performance metrics

5. Ability to work cross functionally with other departments

Working Conditions :

- The role is based in the office
- The workweek is Monday to Saturday

Work Location : BHive Workspace, No.112, AKR Tech Park, “A” Block, Krishna Reddy Industrial Area, 7th Mile Hosur Road, Bengaluru - 560 068

Pay: ₹550,000.00 - ₹600,000.00 per year

Benefits :

- Health insurance
- Life insurance
- Provident Fund

Experience :

- Telesales: 2 years (required)
- Quality Audit: 1 year (required)

License/Certification:

- Six Sigma Certification (preferred)

Location :

- HSR Layout, Bengaluru, Karnataka (required)

Work Location: In person

📌 Quality Auditor - Telesales (Hisar)
🏢 CureFit
📍 Hisar