Job description: Job Title : Lead Success Executive (Telecaller - Dental & Smile Care) Company : Dr. Dipti Smile Suite Location : Faridabad Employment Type : Full-time Reporting To : Clinic Manager / Dr. Dipti

Role Objective

The Lead Success Executive is the first point of contact for patients. The role focuses on handling inquiries, converting leads into confirmed appointments, ensuring follow-ups, and delivering a smooth patient experience aligned with premium dental care standards.

Key Responsibilities

Lead Handling & Communication

- Handle inbound leads from website, Google, WhatsApp, social media, and referrals
- Make outbound calls to past patients, follow-ups, and warm leads
- Address patient queries related to treatments and doctor availability

Appointment Booking & Conversion

- Explain dental services clearly and ethically
- Qualify patient requirements and urgency
- Convert inquiries into confirmed appointments
- Reduce no-shows through reminder calls and WhatsApp confirmations

CRM & Documentation

- Update CRM with call status, patient concerns, appointments, and follow-ups
- Ensure complete CRM hygiene before shift closure

Follow-ups & Retention

- Follow up on missed calls, postponed treatments, and no-shows
- Reconnect with past patients for reviews and future visits
- Coordinate with the front desk and doctors

Patient Experience

- Communicate with empathy and professionalism
- Maintain confidentiality and data privacy
- Represent the clinic as a premium, ethical dental brand

Required Skills & Qualifications

Mandatory





- 1-3 years of experience in telecalling, inside sales, or healthcare calling
- Strong communication skills in English and Hindi
- Comfortable with CRM systems, WhatsApp Business, and calling tools
- Calm and ethical objection-handling skills

Preferred

- Experience in dental clinics, hospitals, aesthetics, or healthcare

Key Personality Traits

- Patient and empathetic communicator
- Solid follow-up discipline
- Trust-focused and non-pushy
- Organized and detail-oriented

Compensation & Growth

- Fixed salary as per experience
- Performance-based incentives (appointments, conversions, retention)

Growth Opportunities : Senior Lead Success Executive | CRM / Patient Coordination Manager | Clinic Operations or Sales Lead

Application Question(s):

- Do you have prior Tele Calling / Tele Sales experience in a skin, dermatology, or aesthetic clinic?
- Total years of experience in a skin or aesthetic clinic?

Experience :

- Sales Telecalling: 1 year (required)
- Customer support: 1 year (required)

Language :

- English (required)

Work Location: In person

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

- Are you comfortable explaining treatments or services over the phone?
- What type of calls have you handled earlier? (Inbound / Outbound / Both)
- Have you worked in a dental clinic, hospital, aesthetics, or healthcare setup before?
- Total experience in telecalling / inside sales / healthcare calling?

Experience :

- Customer support: 1 year (required)

Work Location: In person

📌 Sales Telecaller (Telemarketing) (Faridabad)
🏢 Dr. Dipti Smile Suite
📍 Faridabad