We are looking for an experienced and customer-focused Service Advisor to manage customer interaction, job allocation, and service coordination , ensuring high-quality service and timely delivery .

The role involves handling customers, preparing job cards, coordinating with technicians, and maintaining excellent customer satisfaction (CSI) .

Key Responsibilities

- Attend customers and understand vehicle issues and service requirements :

- Prepare job cards and cost estimates clearly and accurately

- Explain repair work, timelines, and charges to customers

- Coordinate with technicians and workshop team for smooth operations

- Ensure timely delivery (TAT) of vehicles

- Maintain regular customer updates and follow-ups :

- Promote additional services / upselling when required





- Ensure quality check before vehicle delivery

- Handle customer complaints and escalations professionally :

- Maintain proper documentation and service records

Requirements :

- Experience : 1-4 years (automobile workshop preferred)

- Strong communication and customer handling skills :

- Basic knowledge of automobile systems and service process :

- Ability to work in a fast-paced workplace :

- Computer knowledge ( job card / DMS / Excel ) preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance

Experience :

- total work: 1 year (preferred)

Work Location: In person

📌 Service Advisor (Bokaro Steel City)
🏢 Elgen Kia
📍 Bokaro Steel City