Expertise Center Coordinator

- Permanent contract - Bangalore

- We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and servicesAt Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

- The Expertise Center Coordinator has to ensure smooth and efficient activities from the Expertise Center (Call Center) where Equipment and Software specialist support remotely customers in India. He / She will work closely with the Expertise Center team. We require an organized individual with ideally a call centre experience. This position requires direct customer contact from the whole country and internal coordination. DUTIES AND RESPONSIBILITIES:

- Welcome Desk: Carry inbound and outbound calls activities:

- Log in-bound call in system (Salesforce)



for equipment and software related, evaluate the level of urgency, and follow up as per workflow.

- Check install base or contract are updated and inform the relevant support contact

- Single point contact for Customers regarding technical queries

- Service Quotation management

- Contact customers pro-actively to prepare service activities (Check Cutter running time, confirm schedule).

- Analyse service data for reporting.

- Prepare and Coordinate scheduling of technician and Expertise Center team, and anticipate regular preventive maintenance visit, and monthly customer interview.

- Support agents in South West and South East Asia region with ‘smart alert’ information.

- Customer Satisfaction survey call and follow-up.

- EDUCATION AND/OR EXPERIENCE:

- College graduate or above

- Working experience in Call Center is a plus

- Knowledgeable with Microsoft Office products (Word, Excel, and Outlook)

- POSITION QUALIFICATIONS:

- Communication skills to manage anxious customers while they escalate breakdown

- Basic technical knowledge

- Organized and methodical

- Basic problem solving ability

- Team player

- Self-motivated and can work under pressure

- Valuable comprehension and communication skills

- Languages:

- Excellent English

- Basic speaking and writing

- Regional languages (Hindi, Kannada & Tamil)

- TRAVEL:

The job is based in Bangalore. No regular travel

📌 Expertise Center Coordinator (Bengaluru)
🏢 Lectra
📍 Bengaluru