Key Responsibilities

- Handle customer queries and complaints for international customers through live chat as part of the BPO chat process.
- Understand customer concerns and provide appropriate solutions.
- Manage multiple chat conversations while maintaining quality and response-time standards.
- Maintain accurate records of customer interactions in the CRM system.
- Follow company policies, standard operating procedures (SOPs), and quality guidelines.
- Escalate complex issues to the relevant department or supervisor.
- Meet daily productivity, customer satisfaction, and quality targets.
- Ensure a skilled, polite, and customer-friendly communication style.

About Company: Programing.com is an ISO 9001:2008 certified firm, founded in 2008.



It is a leading-edge technology and IT consulting company focused on delivering the best and most cost-effective solutions to clients. It has developed hundreds of applications on different mobile platforms.

It is empaneled with the Los Angeles Unified School District, Metropolitan Transportation Authority New York, and several other Fortune 500 companies like Novartis and Amgen. It is headquartered in New York, other U.S. locations include Florida, Los Angeles, Santa Clara, and India. In India, the development centers are in Chandigarh (Mohali), Gurugram, Panchkula, Bengaluru, Dehradun, Chennai, and Pune.

📌 Customer Service Associate in Ambala, Chandigarh, Mohali, Zirakpur, Panchkula
🏢 programming.com
📍 Chandigarh