1. Customer Outreach

- Inbound Calls : Answering calls from customers and providing information or assistance based on their queries.
- Outbound Calls : Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders.

- Sales and Lead Generation

- Product/Service Promotion : Telecallers are often tasked with promoting the company’s products or services. They may need to convince leads to make purchases or take further action.
- Cold Calling : Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest.
- Lead Qualification : Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc.

- Customer Relationship Management

- Customer Support : Offering support or troubleshooting to resolve customer issues, complaints, or queries.
- Follow-Up Calls : Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships.

- Data Entry and Record Keeping

- Updating CRM Systems : Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions.
- Managing Databases : Maintaining and updating customer or client databases.

- Meeting Targets and Reporting

- Sales Targets : Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores.
- Reporting : Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes.

- Providing Product/Service Information

- Explanation of Products/Services :



Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits.
- Clarifying Doubts : Addressing any customer doubts or queries related to products/services.

- Feedback Collection and Market Research

- Surveys and Feedback : Conducting surveys to gauge customer satisfaction and gather insights about products or services.
- Market Research : Identifying market trends or customer needs that can inform business strategies.

- Handling Objections

- Overcoming Objections : During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions.

Skills Required for a Telecaller:

- Communication Skills : Transparent and confident speaking abilities to convey messages effectively.
- Listening Skills : Understanding customer needs by actively listening to their concerns.
- Persuasion Skills : Being able to convince customers to take action (e.g., buy a product, sign up for a service).
- Problem-Solving Abilities : Offering solutions to customer issues or complaints.
- Patience : Handling difficult calls and managing customer frustration calmly.

Tools Commonly Used:

- CRM Software : For managing customer interactions, tracking calls, and following up.
- Dialers : Automatic systems for dialing numbers and managing call queues.

In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Work Location: In person

📌 Receptionist and Telecaller (Faridabad)
🏢 PK TVS SERVICE CENTER
📍 Faridabad