Job Title : Receptionist cum Counsellor Location : Eye Hospital, Santacruz (W) Department :* Front Office / Patient Services

Job Summary :*

The Receptionist cum Counsellor serves as the first point of contact for patients and visitors, ensuring a welcoming and effective experience. This role involves managing front desk operations, coordinating patient appointments, handling queries, and counselling patients on eye procedures, treatments, and hospital services.

Key Responsibilities :*

Front Desk Operations:

- Greet patients and visitors warmly and ensure efficient check-in/check-out processes.
- Manage appointments, scheduling, and patient flow in coordination with doctors and technicians.
- Maintain accurate patient records and update information in the hospital management software.

Patient Counselling :*

- Explain diagnostic procedures, treatment options, and surgical packages (e.g., cataract, LASIK, ICL, etc.) to patients in a clear and empathetic manner.
- Guide patients about pre
- and post-procedure instructions and address their concerns.
- Support patients in understanding insurance or payment procedures where applicable.
- Assist in improving patient awareness about hospital services, technology, and eye health.

Administrative Support :*





- Coordinate with clinical and billing teams for smooth patient experience.
- Ensure cleanliness and organization of the reception and waiting area.
- Maintain confidentiality of patient data and follow hospital protocols.
- Handle cash transactions or billing support if required.

Qualifications and Skills :*

- Education: HSC, Graduate (Preferably in Healthcare
- Experience: 1-3 years in a hospital or healthcare front office role (experience in an eye hospital preferred)

Technical Skills :*

- Proficiency in MS Office and hospital management software
- Basic understanding of ophthalmic terms and procedures (preferred)

Soft Skills :*

- Excellent communication and interpersonal skills
- Empathetic, patient-oriented approach
- Good organizational and multitasking abilities
- Fluent in English, Hindi

Work Schedule: Full-time; 6 days a week (rotational shifts if applicable)

Job Types : Full-time, Permanent

Pay: ₹22,000.00 - ₹26,000.00 per month

Benefits :

- Health insurance

Experience :

- Medical receptionist: 1 year (preferred)
- Total Receptionist : 3 years (preferred)

Work Location: In person

📌 Reception Counsellor (Hospital) (Santacruz, Mumbai)
🏢 Deep HR Services
📍 Santacruz, Mumbai