Professional Experience

- Experience as a receptionist/front-desk executive (diagnostic centre or hospital preferred)
- Experience handling patient registration, billing, and reports is desirable
- Familiarity with LIS/HIS software is an added advantage

Core Responsibilities

- Greet patients professionally and manage front-desk operations
- Register patients and create/update patient records
- Schedule diagnostic tests and manage appointment calendars
- Coordinate with laboratory, radiology, and medical staff
- Handle billing, payments, and insurance-related documentation
- Provide accurate information regarding tests, preparation, and report timelines
- Manage report dispatch (physical and digital)
- Maintain confidentiality of patient information
- Handle phone calls, inquiries, and follow-ups
- Maintain cleanliness and order at the reception area





Key Skills & Competencies

- Excellent communication skills (local language + English)

- Strong interpersonal and customer-handling skills :

- Ability to multitask and work under pressure

- Attention to detail and accuracy in data entry

- Skilled appearance and polite demeanor

- Basic understanding of diagnostic tests and medical terminology (preferred)

Personal Attributes

- Patient-centric and empathetic approach
- Honest, punctual, and responsible
- Team player with a positive attitude
- Ability to handle sensitive situations calmly

Note

Job Types : Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Receptionist (Serampore)
🏢 Mamata Diagnostic and Polyclinic
📍 Serampore