- Welcome and assist guests during check-in and check-out.
- Handle room reservations and guest inquiries.
- Coordinate with Housekeeping and other departments for smooth guest service.
- Maintain guest records and billing accurately.
- Address guest concerns professionally and efficiently.
- Ensure reception area is clean and well maintained.
Requirements :
- Graduate or diploma in Hospitality preferred.
- 1-2 years of experience in hotel front office operations preferred.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office and hotel PMS software.
- Positive attitude and professional grooming.
- Ability to work in rotational shifts.
Skills Required
- Guest Relations
- Communication Skills
- Team Coordination
- Problem Solving
- Time Management