Job Summary

The Front Desk Executive serves as the first point of contact for a US-based Home Health Care organization. This role is responsible for professionally handling inbound calls from patients, case managers, health insurance companies, clinicians, physician offices, and hospitals, and directing inquiries to the appropriate departments. The executive is also expected to provide accurate information when possible, ensuring excellent customer service and compliance with healthcare regulations.

Key Responsibilities

- Answer and manage inbound calls from patients, caregivers, case managers, insurance companies, clinicians, physician offices, and hospitals in a timely and qualified manner.
- Identify caller needs and route calls to the appropriate department or personnel (Clinical, Intake, Scheduling, Billing, Authorization, HR, etc.).
- Provide accurate general information regarding home health services, office hours, referral processes, documentation requirements, and contact details.
- Handle basic patient and referral-related inquiries while maintaining confidentiality and HIPAA compliance.
- Document call details, messages,



and follow-ups accurately in the system (EMR/CRM/Call logs).
- Coordinate with internal departments to ensure smooth communication and timely resolution of inquiries.
- Escalate urgent or clinical calls to the appropriate licensed staff promptly.
- Maintain professionalism, empathy, and courtesy in all interactions.
- Support front office administrative tasks as required.

Qualifications

- Strong interpersonal skills and effective communication abilities
- Proficiency in phone etiquette and managing receptionist duties
- Skilled in delivering exceptional customer service and handling visitor inquiries
- Ability to multitask, remain organized, and maintain a professional attitude
- Proficiency in basic computer operations and office software is an advantage
- Previous experience in a similar role is a plus
- A high school diploma or higher educational qualifications

Job Types : Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits :

- Paid time off

Work Location: In person

📌 Front Desk Executive (Ahmedabad)
🏢 iExcellent INDIA Outsourcing
📍 Ahmedabad