Reference: 6869987

- Temporary Full-Time (12 month maternity leave replacement) :

- Band 8 ($124,881 - $139,089) + 12% super + monthly ADO :

- Footscray, Melbourne.

About Us

Maribyrnong City Council is undergoing significant change arising from population growth and redevelopment. A transitioning economy is leading to an influx of new residents, businesses, and employment opportunities that is seeing Maribyrnong fast becoming a sought after residential, recreation and social destination in Melbourne's inner-west.

The Opportunity

An exciting 14-month leadership opportunity is now open within our Customer Engagement department as Coordinator Customer Service and Civic Facilities.

This is more than an operational role. It is an opportunity to shape how our community experiences Council every single day.

Leading our Customer Service and Civic Facilities teams, you will support and inspire a high-performing team through a pivotal year of delivery.

With the launch of our new Customer Strategy, we are focused on putting customers first in practical, visible ways. This means lifting consistency, strengthening accountability and embedding a culture where service excellence is simply how we do things.

This role will also help expand the use of the Civic Precinct and Community Hub (CPACH) for community hire. This role will ensure that both our people and our facilities reflect the standards we set: accessible, professional and community-centred.

Over the next 12 months, you will lead key projects that enhance the everyday customer experience, build team capability and deliver improvements our community can genuinely feel.

If you are motivated by leading people, strengthening culture and delivering meaningful outcomes, this is a significant opportunity to make your mark.

Key Responsibilities





- Lead the Customer Service and Civic Facilities teams to deliver high quality customer experiences and advocate for enhanced customer excellence across the organisation.
- Play a key role in the implementation of Council's reviewed Customer Strategy
- Further expand the Civic Precinct and Community Hub to promote and grow the use of our community spaces.
- Implement improved management tools and technologies into service delivery with a focus on customer satisfaction.
- Manage processes that monitor and report on Customer Service and Civic Facilities key deliverables.

About You

- To be considered for this role, you will have the following:_
- Demonstrated high-level proficiency in driving and fostering a culture of customer excellence within a team, while supporting and embedding service standards consistently across the broader organisation.
- Robust understanding of the key strategic issues impacting customer service quality and its importance to Maribyrnong City Council.
- Comprehensive knowledge of customer request systems, with the ability to utilise data insights to improve service delivery, reporting accuracy, and operational efficiency
- Extensive experience successfully leading and managing a large and diverse team.
- Experience in resolving complex customer issues, including high-level customer escalations.
- Valid Working with Children Check
- No relevant criminal record found in a police check.

Why Choose Maribyrnong?

- Work cross functionally in a friendly, supportive and professional multidisciplinary team;
- Enjoy a flexible work environment;
- Work in a meaningful role within a Values driven organisation;
- Relish a vibrant foodie hub at your doorstep;
- Take an Accrued Day Off every month

How to Apply

**Applications close 15 March 2026 at 10pm.

📌 Coordinator Customer Service and Civic Facilities (Naushera)
🏢 Maribyrnong City Council
📍 Naushera