Position :Customer Service Associate Industry :Freight Forwarding & Logistics Experience :2-3 Years Location : Hyderabad

Job Summary

Key Responsibilities

- Act as the primary point of contact for customers regarding shipment inquiries and updates.
- Coordinate with overseas agents, airlines, shipping lines, transporters, and internal teams.
- Monitor and track shipments from origin to destination and provide timely status updates to customers.
- Handle customer queries, complaints, and service requests professionally and efficiently.
- Maintain and update shipment records, operational data, and customer information in the system.
- Prepare and verify shipping documents, invoices, and operational reports.
- Ensure timely execution of shipments and smooth operational coordination.
- Follow up on shipment milestones and resolve any operational issues.
- Maintain accurate documentation and record-keeping for all shipments.




- Support the operations team in day-to-day freight forwarding activities.

Requirements :

- 2-3 years of experience in Freight Forwarding, Logistics, or Supply Chain Operations.
- Strong understanding of Air Freight and Ocean Freight operations.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple shipments simultaneously.

Pay: ₹20,000.00 - ₹40,000.00 per month

Perks :

- Paid sick time
- Paid time off

Application Question(s):

- How many years of experience in customer coordination, shipment tracking, operational support, documentation?

Experience :

- Customer handling : 2 years (required)

Work Location: In person

📌 Customer Service Associate (Hyderabad)
🏢 Aardour worldwide logistics
📍 Hyderabad