Join a growing IT & Digital Services company and lead the operations of Website Development, Software Development, and Digital Marketing teams. This is a leadership role with direct responsibility for team performance, project delivery, business operations, and company growth. (# URGENT HIRING)

Salary : ₹25,000 - ₹35,000 per month

We are looking for an experienced and highly organized Business Operations Manager to oversee and coordinate the day-to-day operations of our website development and digital marketing service company.

This is a hands-on management role suitable for someone who can effectively manage multiple departments, people, clients, and ongoing projects in a fast-paced technology and digital services environment.

Key Responsibilities

1. Business & Daily Operations

- Manage and monitor the day-to-day operations of the company.
- Ensure smooth coordination between Sales, Digital Marketing, Web Development, Design, and Project teams.
- Create and improve internal processes, workflows, and operational systems.
- Identify operational problems and implement effective solutions.
- Ensure that company policies, processes, and deadlines are properly followed.

2. Team Management

- Manage and coordinate different teams and department heads.
- Monitor employee performance, productivity, attendance, and task completion.
- Set team goals, KPIs, and performance expectations.
- Conduct regular team meetings and performance reviews.
- Identify team challenges and resolve operational issues.
- Ensure effective communication between all departments.

3. Project & Client Delivery Management

- Monitor all website development, software development, and digital marketing projects.




- Ensure projects are delivered on time and according to the agreed scope.
- Track project progress, deadlines, deliverables, and client requirements.
- Coordinate with Project Managers and department leads to resolve delays and bottlenecks.
- Ensure high-quality service delivery and client satisfaction.

4. Sales & Marketing Coordination

- Coordinate with the Sales and Business Development teams to monitor leads, proposals, follow-ups, and conversions.
- Work closely with the Digital Marketing team to track campaign performance and lead generation.
- Monitor sales and marketing KPIs and provide performance reports to management.
- Help improve the overall customer acquisition and service delivery process.

5. Performance Monitoring & Reporting

- Prepare regular operational and performance reports for the management.
- Monitor department-wise targets, achievements, productivity, and performance.
- Track business KPIs and identify areas for improvement.
- Use data and reports to support better business decisions.

6. Process Improvement & Growth

- Develop and implement standard operating procedures (SOPs).
- Improve internal communication and workflow systems.
- Automate repetitive business processes wherever possible.
- Help the company scale its operations efficiently.
- Support the management in implementing new business strategies and initiatives.





Requirements :

- 3+ years of experience in Operations Management, Business Management, Project Management, or a similar leadership role.
- Experience in a software development, IT services, digital marketing, or technology company is preferred.
- Strong experience in team management and cross-department coordination.
- Good understanding of website development and digital marketing business operations.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple teams, projects, and priorities simultaneously.
- Experience with CRM, project management, and business management tools.
- Robust leadership and decision-making abilities.
- Proficiency in English communication, both written and verbal.

Preferred Skills

- Experience managing Web Development and Digital Marketing teams.
- Understanding of website development workflows, including design, development, testing, and deployment.
- Understanding of digital marketing services such as SEO, Google Ads, Meta Ads, Social Media Marketing, and Lead Generation.
- Experience with CRM and project management software.
- Ability to analyze business reports, KPIs, and team performance.
- Strong leadership and people-management skills.

What We Offer

- Leadership opportunity in a growing technology and digital services company.
- Opportunity to manage and build multiple departments.
- Performance-based growth opportunities.
- Professional and collaborative working environment.
- Opportunity to directly contribute to business growth and operational strategy.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Business Operations Manager - Website & Digital Services (Durgapur)
🏢 JOSISOFT TECHNOLOGIES
📍 Durgapur