CUSTOMER CARE - INBOUND VOICE PROCESS

Process Type : Inbound Customer Support

Work Schedule :

- Working Days: 6 days a week
- Weekly Off: 1 rotational off

Eligibility Criteria:

- Graduates only

Roles & Responsibilities:

- Handle inbound customer calls in a professional and courteous manner.
- Address customer queries, concerns, complaints, and service requests efficiently.
- Provide accurate information about products/services and resolve issues on the first call whenever possible.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Document all customer interactions and resolutions accurately in the system.
- Escalate unresolved or complex issues to the appropriate department as per process guidelines.
- Meet daily and weekly performance targets,



including quality and productivity standards.
- Follow company policies, procedures, and compliance requirements at all times.

Skills Required:

- Good verbal communication and interpersonal skills
- Strong customer service orientation
- Basic computer knowledge and typing skills
- Ability to multitask and work in a quick-paced environment
- Willingness to work in rotational shifts (if applicable)

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits :

- Provident Fund

Education :

- Bachelor's (required)

Location :

- Bhopal, Madhya Pradesh (required)

Work Location: In person

📌 Customer Care Executive (Cce) (Bhopal)
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