Purpose of the SSAO role : The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

As an SSAO, you are expected to :

1. Ensure collection of outstanding fee from parents within the specified time.

2. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

3. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

4. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have :

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

2. Fluency in communication of English and Regional language.

Must have Attitude :

1. Customer Orientation

2.



Sense of Ownership and Accountability.

3. Result orientation

4. Emotional intelligence for working in a Team.

Qualification :

1. Must have bachelor’s degree.

2. Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience :

1. Previous experience in counselling of educational services.

2. Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions :

- External
- Students, Parents & School’s Representatives.
- Internal
- Branch’s Academic & Non-Academic teams.
- Regional Student Support Centre.
- Regional Sales & Operations Team.

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Student Services Officer (Vellore)
🏢 Aakash Educational Services
📍 Vellore