Job Description - Customer service (inbound process)

About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Department: Operations

Reports To: Sales Coach

Summary: Online Chat Representative Agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities:

- Take and engage chats & inbound calls to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats & calls; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and recent or upgraded products.
- Quote prices and encourages customers to buy.




- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.

We expect you to:

- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

Qualification Required: Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills in English can apply. Fresher & Experienced both profiles work

Pay: Up to ₹25,000.00 per month

Benefits :

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Ahmedabad)
🏢 Etech Global Services
📍 Ahmedabad