Job description: FEMALE CANDIDATE & FROM WESTERN LINE

Job Description: The CRM Executive will play a crucial role in managing customer relationships

within the hair and beauty industry. Responsibilities include handling and monitoring inbound and

outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The

role requires a deep understanding of customer needs and the ability to provide personalized

solutions.

Key Responsibilities:

- Manage and monitor incoming and outgoing calls to ensure customer satisfaction.
- Resolve customer inquiries efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Work closely with other teams to ensure customer issues are resolved.
- Provide feedback and suggestions to improve customer service processes.

Required Skills :

- Fluent in English with excellent communication skills.
- Strong convincing and negotiation skills over the phone.




- Pleasant and professional phone demeanor.
- Proficiency in using CRM software and tools.
- Basic skills in Google Sheets or Excel.
- Ability to multitask and manage time effectively.
- Robust problem-solving skills.

Preferred Experience: extensions will be given preference.

- Work Experience: Minimum of 2 years in a similar customer service or CRM role.
- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.

Work Schedule**:

- Full-time position. - Monday off, working on Sundays. - Typical working hours: 11 AM to 8 PM or 10 AM to 7 PM**

Job Types : Full-time, Permanent

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits :

- Cell phone reimbursement

Work Location: In person

📌 Customer Care Executive (Mumbai)
🏢 Hairline Solution
📍 Mumbai