- Resolve product or service issues by clarifying complaints and determining solutions.
- Maintain detailed records of customer interactions in CRM systems.
- Follow up with customers to ensure resolution and satisfaction.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to the appropriate department when necessary.
- Meet individual and team performance targets (response time, resolution rate, CSAT).
- Assist in identifying process improvements to enhance customer experience.
Required Skills & Qualifications :
- Graduate in any discipline (preferred).
- 0-3 years of experience in customer service or support role.
- Excellent verbal and written communication skills.
- Basic knowledge of MS Office and CRM tools.
- Robust problem-solving and conflict-resolution skills.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Support Executive (Sahibzada Ajit Singh Nagar)
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📍 Sahibzada Ajit Singh Nagar
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