Customer Support Executive Job Description

We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a skilled appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Roles & Responsibilities :

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.




- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

Skills Required :

- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Fluent in English, Hindi and Local Language

Job Types : Full-time, Permanent

Pay: ₹16,000.00 - ₹23,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Support (Delhi)
🏢 SRI BALAJI MAXMAIL
📍 Delhi