FEMALE CUSTOMER CARE EXECUTIVE / TELECALLER
Jewellery E-Commerce Customer Support Sales & Follow-up
Company: A Leading Jewellery Firm
Job Location: Sector V, Bidhannagar, Kolkata, West Bengal
Job Type: Full time
Gender Preference: Female Candidates
Salary: Based on Experience and Communication Skills
Recruitment Partner: IDEAL CAREER ZONE
JOB OVERVIEW
A leading jewellery firm is looking for a confident, skilled, and customer-oriented Female Customer Care Executive / Telecaller for its office at Sector V, Bidhannagar, Kolkata.
The selected candidate will be responsible for communicating with existing and prospective customers, following up on abandoned online shopping carts, providing product information, informing customers about new jewellery collections and promotional offers, and assisting with order-related queries.
Candidates with excellent communication skills in Bengali, Hindi, and English are encouraged to apply. Applicants with previous experience in telecalling, customer service, e-commerce, jewellery sales, or premium retail will have an advantage.
Freshers with good communication skills and a willingness to learn may also be considered.
KEY RESPONSIBILITIES
1. Customer Calling & Follow-ups
Contact customers who have added jewellery products to their online shopping carts but have not completed their purchases.
Understand customer requirements and assist with their questions or concerns.
Follow up with interested customers and encourage them to complete their orders through polite, professional communication.
2. Jewellery Product Promotion
Inform existing customers about new jewellery collections, special offers, discounts, and promotional campaigns.
Explain product features, availability, and relevant purchase information.
Maintain a professional approach while promoting products and services.
3. Customer Care & Query Resolution




Handle customer enquiries related to jewellery products, pricing, orders, delivery status, and after-sales support.
Provide accurate information and guide customers through the appropriate process.
Escalate complex complaints or unresolved issues to the concerned department.
4. Internal Team Coordination
Coordinate with showroom staff, sales teams, order management, and other internal departments.
Follow up on pending customer requests and order-related concerns.
Ensure timely communication between customers and the relevant teams.
5. Customer Database Management
Maintain customer information, call records, follow-up schedules, and enquiry details.
Update customer interactions and order-related notes accurately.
Maintain organised records for future follow-ups and customer relationship management.
6. Daily Reporting
Submit daily calling reports and activity updates to the reporting manager.
Track customer responses, follow-ups, and sales enquiries.
Work towards assigned customer service and calling targets, where applicable.
ELIGIBILITY & REQUIREMENTS
Female candidates with good communication and interpersonal skills.
Fluency in Bengali, Hindi, and English is essential.
Basic computer knowledge and familiarity with MS Excel and data entry.
Good telephone etiquette and a clear, confident speaking style.
Strong listening skills and the ability to understand customer requirements.
Polite, patient, professional, and persuasive communication.




Ability to manage multiple customer enquiries and follow-ups.
Responsible attitude towards customer information and company records.
EXPERIENCE PREFERRED
Previous experience in telecalling, customer care, telesales, or retail sales is preferred.
Experience in jewellery, e-commerce, luxury products, or premium retail will be an added advantage.
Freshers with strong communication skills and a positive attitude may also apply.
SALARY & CAREER OPPORTUNITY
Salary: Negotiable, based on experience, communication skills, and suitability.
Full-time employment opportunity with a leading jewellery firm.
Exposure to jewellery retail, online customer engagement, and customer relationship management.
Prospect to develop skills in telesales, customer support, and e-commerce operations.
Working hours, weekly off, incentives, and other employment benefits can be confirmed during the recruitment process.
HOW TO APPLY?
Interested candidates can contact IDEAL CAREER ZONE, the recruitment partner, for job details and the application process.
IDEAL CAREER ZONE
128/12A, Bidhan Sarani, Shyambazar, Kolkata 700004
Call / WhatsApp:
+91 87772 11016
+91 93312 05133
+91 92317 99122
Application Instructions: Share your updated CV along with your educational qualification, language proficiency, previous work experience (if any), and expected salary.
APPLY NOW!
Are you confident in customer communication and interested in working with a leading jewellery firm? Apply today for this opportunity in Sector V, Bidhannagar, Kolkata.
IDEAL CAREER ZONE Connecting Talent with Opportunities!
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📌 Female Customer Care Executive / Telecaller (Kolkata)
🏢 Ideal Career Zone
📍 Kolkata