Customer Relationship Executive

- Building Lasting Relationships, One Customer at a Time_

Role

Customer Relationship Executive

Department

Customer Service / Client Relations

Employment Type

Full-Time, Permanent

Qualification

Any Graduate (UG / PG)

CTC (Annual)

₹1,80,000 - ₹2,40,000 (Based on performance & experience)

PF & ESI Benefits

Applicable after successful completion of 6 months

Role Overview

Key Responsibilities

- Build and nurture strong, long-lasting customer relationships by understanding their needs and expectations.
- Resolve customer queries, complaints, and issues promptly, ensuring a high level of satisfaction at every touchpoint.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Identify and follow up on leads, cross-sell and upsell relevant products or services when appropriate.
- Coordinate with internal departments (sales, operations, finance) to ensure seamless customer experience.
- Gather and relay customer feedback to management for continuous service improvement.
- Achieve individual and team-level customer satisfaction (CSAT) and retention targets.
- Prepare daily/weekly activity reports and present updates to the reporting manager.
- Adhere strictly to company policies, service standards, and confidentiality guidelines.

Required Skills & Competencies

Core Communication Skills

- Exceptional verbal and written communication skills in English and regional languages.
- Active listening ability to understand customer concerns clearly and respond appropriately.
- Ability to explain complex information in a easy, clear, and friendly manner.

Interpersonal & Soft Skills

- High emotional intelligence with empathy, patience, and a calm demeanor under pressure.
- Confident, persuasive, and positive attitude with a customer-first mindset.
- Strong problem-solving ability and quick decision-making in dynamic situations.
- Team player with the ability to collaborate across departments effectively.





Technical & Analytical Skills

- Familiarity with CRM tools (training will be provided for specific software).
- Good numerical and analytical understanding for processing customer accounts or orders.

Eligibility & Qualifications

- Education: Any undergraduate or postgraduate degree from a recognized university.
- Experience: 0-2 years of experience in customer service, sales support, or client relations (Freshers are encouraged to apply).
- Strong understanding and comprehension skills to grasp company products/services quickly.
- Willingness to learn and adapt in a fast-paced work environment.

Compensation & Benefits

Component

Details

CTC (Annual)

₹1,80,000 - ₹2,40,000 per annum

Monthly In-Hand

Provident Fund (PF)

Applicable after 6 months of continuous service

ESI (Medical Insurance)

Applicable after 6 months of continuous service

What We Look For in You

- You speak confidently and listen actively — you make people feel heard.
- You stay composed and solution-oriented even in challenging situations.
- You are punctual, reliable, and accountable for your responsibilities.
- You can quickly understand new processes, products, and systems.
- You bring energy, positivity, and a team spirit to the workplace.

Work Environment & Growth

- Work Mode: On-site (as applicable to the role).
- Working Hours: Standard office hours, 6 days a week.
- Training: Comprehensive onboarding and on-the-job training will be provided.

Share your CV on

HR- 89259 19340,89259 19341

Pay: ₹180,000.00 - ₹240,000.00 per year

Application Question(s):

- Why do you want to work in customer service?
- Describe a time you handled a difficult or angry customer
- How would you respond if you didn't know the answer to a question?
- How do you handle delivering bad news to a customer?
- Describe a professional accomplishment you are most proud of
- With which CRM platforms (e.g., Salesforce, Zendesk, Zoho) are you familiar?

Education :

- Bachelor's (preferred)

Location :

- Erode, Tamil Nadu (required)

Work Location: In person

📌 Customer Relationship Executive (Erode)
🏢 Samudhrika Lakshana Herbal Concepts
📍 Erode