The Customer Relationship Executive will be responsible for managing end-to-end customer interactions, ensuring a seamless experience for families using LegUp services. This role requires solid communication skills, empathy, and the ability to resolve queries efficiently while maintaining high customer satisfaction.
Key Responsibilities
- Understand customer needs and recommend suitable caregiving services
- Manage onboarding of new customers and guide them through the service process
- Coordinate between customers and caregivers to ensure smooth service delivery
- Handle customer queries, concerns, and escalations in a timely and professional manner
- Maintain regular follow-ups to ensure customer satisfaction and retention
- Collect feedback and share insights with internal teams for service improvement
- Maintain accurate records of customer interactions in CRM systems
- Support upselling and cross-selling of services based on customer requirements
Qualifications & Experience
- Bachelor’s degree in any discipline
- 1-4 years of experience in customer service, customer success, or relationship management (preferably in service industry)
- Experience in healthcare, caregiving, or service platforms is an added advantage
- Languages : English, Hindi, Telugu
Job Types : Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits :
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund