Job Title : Customer Support Executive (Voice Process)

Location : Noida, Sector 62

Working Hours : 10:00 AM 7:00 PM

Joining : Immediate Joiners Only

About the Role

We are hiring Customer Support Executives Voice Process in Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.

About Risebird

- Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
- Platform for talented people to monetize their idle hours in interviewing
- Largest interviewers network
- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years
- VC funded startup

Key Responsibilities

- Handle inbound and outbound voice calls professionally.
- Address customer queries, concerns, and service requests effectively.




- Provide accurate information and resolve issues within defined TAT.
- Manage client escalation handling and ensure timely resolution.
- Perform client retention-related activities to improve customer satisfaction.
- Provide operational support to ensure smooth daily operations.
- Escalate complex issues to relevant internal teams.
- Adhere to company policies, quality standards, and process guidelines.
- Collaborate with team members to achieve service-level targets.

Required Skills :

- 1-4 years of experience in Customer Support Voice.
- Excellent spoken English communication skills.
- Strong customer-handling and problem-solving abilities.
- Ability to work in a fast-paced workplace.
- Basic computer skills and CRM knowledge.

Pay: From ₹20,000.00 per month

Benefits :

- Food provided
- Paid time off

Work Location: In person

📌 Customer Support Executive (Cse) (Noida)
🏢 Risebird
📍 Noida