Service Delivery Leader - BCM - Asset & Wealth Management

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Responsibilities: Lead and manage the asset management service delivery team, ensuring clear roles, accountability, and performance standards. Develop and implement strategies to enhance service delivery efficiency and quality, aligning with organizational goals. Monitor key performance metrics to identify trends, gaps, and areas for continuous improvement. Collaborate with internal stakeholders to ensure seamless integration of asset management services across departments. Provide coaching, guidance, and support to team members to drive professional development and performance excellence. Serve as the primary point of contact for clients, addressing service delivery queries, concerns,



and escalations. Drive continuous process improvements to optimize workflows, reduce risks, and enhance client satisfaction.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills : Banking Capital Markets, Risk Management, Wealth Management

Language

English (required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

BCM - Asset & Wealth Management

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

- Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
- Make an impact - Help global enterprises solve business challenges that matter
- Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

📌 Service Delivery Leader - Bcm - Asset & Wealth Management 3 (Pune)
🏢 Genpact India
📍 Pune