**Order Handler

- Service Sales Order (One ERP) : Join us as our Order Handler in the ONE ERP journey of Alfa Laval, India (Service Team) and play a key role in ERP design for India for Order to Cash processes. The position will play critical role in designing ERP blueprint for various process steps of Order Management. : About the Company : Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. : Key Responsibilities in this role (Service Sales)**:

- Detailed review of existing master data and cleansing of data :

- Detailed mapping of existing processes from order to cash. :

- Support integration of existing system tools with ERP such as Discount tool etc :

- Design ERP process for order processing for all types of sales, from order review to invoice. :

- Design process in ERP for pricing, discounts, taxes and contract terms :

- Design process for Customer account creation :

- GO LIVE Support :

- Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records. :

- Participate in go‑live to process orders, monitor queues, and escalate critical issues immediately. :

- Testing and quality assurance :

- Execute test scripts (unit, integration, UAT) for order-related scenarios; document outcomes and raise defects. :

- Verify end-to-end order flows (order entry fulfillment invoicing collections) during test cycles. :

- Exception handling and troubleshooting :

- Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds)



or escalate to functional/technical teams. :

- Data integrity and master‑data checks :

- Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners. :

- Perform periodic reconciliations between legacy systems, spreadsheets and the ERP. :

- Communications and stakeholder coordination :

- Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps. :

- Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs. :

- Documentation and training :

- Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state. :

- Train end users on order-entry best practices and system changes during hypercare. :

- Enter and validate customer/sales/service orders in the recent ERP according to defined templates and business rules : Who should you be? :

- Min. qualification would be a Diploma/ graduate [Engineering & Commerce] with an exemplary track record. :

- Knowledge of Purchase order / Contract’s commercial terms and conditions :

- Minimum 4-6 years of experience in order processing, order management, or order-to-cash roles; :

- ERP exposure mandatory (experience with MOVEX, SAP, Oracle, Microsoft Dynamics or similar preferred). :

- Proven participation in ERP implementations, cutovers,



or major system upgrades is strongly preferred. : Core Skills and Competencies :

- Technical : Comfortable using ERPs, order-entry screens, spreadsheets, and basic SQL or data-query tools for reconciliation.**:

- Process acumen : Strong understanding of order-to-cash processes: quoting, order capture, fulfillment, invoicing, returns.**:

- Analytical : Detail-oriented with strong problem-solving and root-cause analysis skills.**:

- Communication : Clear written and verbal communication for coordination and documentation.**:

- Prioritization : Ability to work under pressure, triage high-priority orders and manage competing SLAs.**:

- Teamwork : Experience collaborating with cross-functional implementation teams and IT. : Reporting Lines and Interactions**:

- Reports to : Project Manager - Ocean and Service (One ERP)**:

- Key interactions : Sales teams, Service teams, Warehouse/Logistics teams, Finance/AR teams, Pricing & Contracts teams, Master Data Team, IT/ERP Functional and Technical Consultants : ERP Journey start up and Initial Tasks for ERP Rollout**:

- Complete ERP order-entry sandbox training and pass competency checklist. :

- Review cutover runbook and assigned order migration batches. :

- Join test cycles and sign off on assigned test cases. :

- Shadow legacy order processors for 2-3 days to learn edge cases. :

- Maintain a transition log, capturing issues, decisions and follow-ups. : Why should you apply? :

- Exposure to work in a global project of ONE ERP rollout. :

- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. :

- **Exciting place to build a

📌 One ERP- Order Handler- Service Sales Order (Pune)
🏢 Alfa Laval
📍 Pune