Job Title : Service Desk Executive

Location : Surat

Job Summary : We are looking for a Service Desk Executive to handle incoming support requests and ensure they are properly recorded and assigned for resolution. This role is important for maintaining smooth communication between clients and the internal team.

Key Responsibilities :

- Handle incoming support calls and understand the issue
- Create and log tickets on the company portal with accurate details
- Assign tickets to the relevant team
- Follow up on pending tickets to ensure closure
- Keep proper records of all requests and updates
- Communicate clearly with clients regarding their requests

Requirements :

- Good communication skills
- Basic computer knowledge
- Attention to detail
- Ability to manage multiple requests

Preferred :

- Any graduate
- Prior experience in support/customer handling is a plus

Job Types : Full time, Permanent

Pay: Up to ₹12,000.00 per month

Benefits :

- Paid sick time
- Paid time off
- Provident Fund

Location :

- Surat, Gujarat (Surat) (required)

Work Location: In person

📌 Service Desk Executive (Surat)
🏢 amity infosoft pvt.ltd
📍 Surat