Role : Customer Support Associate

Working Days : 6 days a week with rotational weekly offs.

Location : HSR Layout, Bangalore (Work from Office).

About AppsForBharat

AppsForBharat (Sri Mandir App) is building beautifully crafted, AI-first consumer experiences that help millions of Indians connect with spirituality and culture. We're backed by Peak XV Partners, Elevation, Fundamentum, and other top-tier investors, and are one of India's fastest-growing Series C consumer-tech companies.

Our flagship product, Sri Mandir, is the world's largest platform for Hindu devotees, powering rituals, teachings, personalised recommendations, and a thriving devotional community.

India's $44B devotion economy is still largely offline, and we're bringing structure, accessibility, and meaning to this massive market through technology, logistics, and seamless customer experiences.

Key Responsibilities :

- Own end-to-end customer relationships across calls, chats, and follow-ups
- Build trust with users by understanding their needs and guiding them on relevant services (pujas, chadhava, products, etc.)
- Drive repeat engagement and revenue through proactive follow-ups and personalised recommendations
- Ensure a high-quality customer experience across every interaction
- Handle customer concerns with empathy while ensuring timely resolution
- Collaborate with internal teams to deliver seamless service fulfilment
- Maintain detailed records of customer interactions, preferences, and lifecycle stage
- Identify high-intent users and convert them into long-term customers
- Spot patterns in user behaviour and proactively suggest improvements to enhance experience and conversions

What is needed for this role

- Fluency in English and Hindi (both spoken and written) is mandatory.
- Knowledge of one or more South Indian languages (Kannada, Tamil,



Telugu, or Malayalam) will be an added advantage.
- 2-4 years of experience in sales, relationship management, customer success, or similar roles
- Background in telesales, B2C sales, hospitality, or the service industry is preferred
- Ability to build rapport and influence customers through conversations
- High empathy with a strong customer-first mindset
- Comfortable handling objections and driving conversions
- Robust ownership and accountability for both experience and revenue metrics
- Ability to thrive in a fast-paced, target-driven environment
- Basic knowledge of Excel/Google Sheets is a plus

Why Our Team Loves Working at AppsForBharat!

We don't just offer benefits, we offer a life-first approach to work.

- Family-First Insurance - Coverage for you, your spouse, AND your parents/in-laws because your peace of mind includes theirs.
- Mental Health Support - Unlimited confidential therapy sessions, accessible from wherever you're comfortable.
- Wellness Perks - Exclusive medicine discounts plus complimentary eye and dental checkups.
- Life-conscious policies such as Period Leave, generous maternity, paternity, and wedding leave because life happens.
- Why wait for month-end blues? Your salary hits your account by the 25th every month.
- We invest in your future self with dedicated professional development benefits to fuel your journey.
- Monthly activities and quarterly outings spanning sports, music, and diverse interests. Every personality type finds their groove.
- Located in the heart of HSR Layout - pet-friendly, plant-happy, and designed as your peaceful sanctuary in the bustling city.

Join us in building India's most trusted devotional commerce platform and help deliver meaningful experiences to millions of devotees.

Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Customer Support Associate (Hisar)
🏢 AppsForBharat
📍 Hisar