ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India Reports to - Regional Customer Care Manager-West & Central Purpose of the Role: Description of the role: A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization.



They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.- Order punching -placing orders which are received on calls / mails or on whats app- Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.- Support for marketing & administrative tasks if any.- Tele calling through CTI portal.- Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time.- Proactive approach- Education - Graduation.- Excellent Communication skills- Experience - 3years minimum in customer care department (serving customers as front liner)- Adaptable on Sunday/Public holidays & shift workings. Essential Knowledge and Skills Knowledge on excel & report makings(basic ), computer savy. Mail communication skills required English, Hindi fluency preferred. Your ZEISS Recruiting Team: Itishree Pani

📌 Customer Care Administrator (Pune)
🏢 ZEISS Group
📍 Pune