- Provide effective customer handling , including understanding customer needs and offering appropriate solutions
- Maintain and update customer data accurately in internal systems
- Perform data management tasks such as record verification, reporting, and data cleanliness
- Use and manage CRM tools to track interactions, cases, and resolutions
- Coordinate with internal teams to resolve complex customer issues
- Ensure compliance with company policies, service standards, and SLAs
Required Skills & Qualifications
- Graduate or equivalent qualification
- Prior experience in customer care, customer support, or a similar role preferred
- Experience with CRM systems and customer data management
- Valuable problem-solving and interpersonal skills
- Ability to handle escalations calmly and professionally
Preferred Attributes
- Customer-centric mindset
- Attention to detail and accuracy in data handling
- Ability to multitask and work in a fast-paced environment
- Team player with a positive attitude
Reporting Line
Reports to: Operations Manager
Job Type : Permanent
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Customer Care Executive (Margao)
🏢 Cogncise Business Services
📍 Margao
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