Core Roles and ResponsibilitiesThe responsibilities of CRM within the automobile industry are divided into three major phases.

1. Sales and Lead Management

- Lead Capturing & Routing : Automatically funnels inquiries from dealership websites, social platforms, and third-party aggregators into a single system, assigning them to the correct sales agent.
- Test Drive & Pipeline Tracking : Schedules and tracks test drives, while monitoring prospect progression through the sales funnel to prevent lost opportunities.
- Customer Profiling : Records preferences (e.g., budget, model preference, driving habits) to deliver highly personalized vehicle recommendations.

2. After-Sales and Service Operations

- Service Reminders : Automates timely notifications for routine maintenance, oil changes, and annual vehicle inspections.
- Warranty & Recall Management :



Manages and automates critical communications regarding vehicle safety recalls and warranty expiration dates.

3. Data-Driven Marketing and Retention

- Targeted Campaigns : Utilizes demographic and purchase history data to run tailored promotional campaigns for accessories, insurance renewals, and trade-in offers.
- Loyalty Programs : Identifies high-value customers and manages communications for loyalty benefits, exclusive invites to new vehicle launches, and VIP service packages.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks :

- Flexible schedule
- Leave encashment
- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Jaipur)
🏢 Roshan Group
📍 Jaipur