Key Responsibilities

- Resolve customer issues promptly while ensuring high levels of customer satisfaction.
- Coordinate with restaurant managers and outlet teams for timely issue resolution.
- Record and track customer complaints and ensure proper follow-up until closure.

Eligibility Criteria

- Minimum 2 years of experience in the restaurant or hospitality industry (mandatory).
- Excellent verbal and written communication skills in English, Hindi.
- Strong problem-solving and conflict-resolution abilities.
- Ability to remain calm and professional while handling difficult situations.
- Experience with restaurant POS systems or customer support software will be an added advantage.

What We Offer

- Competitive salary based on experience
- Career growth opportunities within a rapidly expanding restaurant chain
- Supportive and qualified work environment
- Performance-based incentives

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive - Restaurant Chain (Pune)
🏢 Spice Group Hotels
📍 Pune