Job Title: Customer Success Representative

Job Summary : A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities :

- Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
- Serve as the primary point of contact for client queries, providing timely and accurate support.
- Handle client inquiries, complaints, and special requests with a solutions-focused approach.
- Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
- Build and maintain robust relationships with customers,



understanding their business needs and proactively addressing challenges.

Requirements :

- 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Freshers are preferred.
- Familiarity with CRM systems and support ticketing tools.

Shifts :

- Day Shift: 11 am - 9 pm

6 Days Working

Rotational Week-Off

Pay: ₹15,000.00 - ₹18,000.00 per month

Application Question(s):

- What is your current salary?
- What is your expected salary?
- If selected, with in how many days you can join us?

Work Location: In person

📌 Customer Success Representative (Bidhannagar)
🏢 Drivado Transfers
📍 Bidhannagar