Customer Support Executive - International BPO (Night Shift)

Company : We Connect Outsource Pvt. Ltd. Location :Noida 62 Shift : Night Shift (US Process) Experience : 1-4 Years Employment Type : Full-Time

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We Connect Pvt. Ltd. is hiring Customer Support Executives for an international BPO process. The role involves handling global customers through multiple communication channels while ensuring accurate information, timely resolution, and a high level of customer satisfaction.

- Key Responsibilities :_
- Provide accurate updates regarding orders, delivery status, and service-related concerns.
- Coordinate with sales, operations, and vendor teams to resolve customer issues efficiently.
- Update and maintain CRM and internal systems with complete and accurate customer information.
- Escalate issues, disputes, or exceptions to the appropriate authority as per process guidelines.
- Ensure end-to-end ownership of customer issues until full resolution.
- Communicate clearly and professionally with international customers at all times.
- Provide policy-aligned denials or clarifications wherever required, while maintaining customer empathy and compliance.
- Meet defined SLAs,



quality standards, and productivity metrics.
- Required Skills & Qualifications :_
- Excellent verbal and written communication skills in English.
- Ability to work in night shifts and handle international customers.
- Strong customer handling, problem-solving, and follow-up skills.
- Basic working knowledge of CRM tools and ticketing systems.
- Ability to work in a fast-paced international BPO environment.
- Preferred Qualifications :_
- Prior experience in International BPO / Voice or Blended Process.
- Experience handling US/UK/Australian customers is an added advantage.
- Graduates / Undergraduates with relevant experience may apply.
- What We Offer :_
- Market-competitive salary
- Performance-based incentives
- Professional growth and learning opportunities
- Supportive and collaborative work culture

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits :

- Commuter assistance
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (Noida)
🏢 We Connect Outsource Private
📍 Noida