Role Overview

We are looking for a proactive and customer-focused Customer Support Agent to handle customer queries, resolve issues, and ensure a smooth and positive customer experience across all communication channels.

Key Responsibilities

- Resolve customer complaints efficiently with a problem-solving approach
- Provide accurate information about products, orders, returns, and policies
- Track and manage orders, refunds, replacements, and escalations
- Maintain transparent records of customer interactions and transactions
- Coordinate with internal teams (logistics, operations, marketing) for quick resolutions
- Ensure timely responses and high customer satisfaction
- Identify recurring issues and suggest process improvements

Requirements :

- 0-2 years of experience in customer support or a similar role
- Strong communication skills (written & verbal)
- Ability to handle difficult customers with patience and professionalism
- Basic knowledge of Excel/Google Sheets
- Familiarity with CRM tools or ticketing systems is a plus
- Ability to multitask and work in a fast-paced environment

Job Types : Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Agent (Freshers Allowed) (Panchkula)
🏢 BAKE COSMETICS PRIVATE
📍 Panchkula