Job Description (JD): Teleperformance - Domestic BPO Profile

Company : Teleperfrmance Process : Domestic Voice / Non-Voice (As per requirement) Location : Kolkata Shift : Day Shift (Domestic) Employment Type : Full-Time

Role Overview

Teleperformance is hiring Customer Support Executives for its Domestic BPO process. The role involves handling customer interactions for Indian clients, resolving queries, providing product/service information, and ensuring high levels of customer satisfaction.

Key Responsibilities

- Handle inbound and/or outbound customer calls for domestic clients
- Resolve customer queries, complaints, and requests in a professional manner
- Provide accurate information about products, services, or processes
- Maintain call quality and follow company-defined communication standards
- Update customer details and interaction notes in CRM systems
- Meet individual and team performance targets (quality, productivity, compliance)
- Escalate complex issues to the appropriate department when required





Eligibility Criteria

- Minimum qualification: 10+2 / Graduate / Undergraduate
- Good communication skills in Hindi and/or English (regional language may be required)
- Basic computer knowledge
- Ability to work in a fast-paced workplace

Skills Required :

- Clear and confident verbal communication
- Active listening and problem-solving skills
- Customer-focused approach
- Basic typing and system navigation skills
- Team player with a positive attitude

Salary & Benefits

- Competitive salary as per industry standards
- Performance-based incentives
- Paid training
- PF, ESI, and other statutory benefits
- Career growth opportunities within Teleperfrmance

Job Types : Full-time, Permanent, Fresher

Pay: ₹160,000.00 - ₹180,000.00 per year

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

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