Company Name : Cellarstone India Private Limited Job Role : Customer Support Executive - L1 Support Experience : 2+ Years Shift : Rotational Shifts Location : Chennai - Hybrid
Responsibilities :
- Perform basic investigation and validation using SQL and Excel to resolve customer issues.
- Respond to customer issues within defined SLAs and provide accurate solutions.
- Log, track, and update tickets using the support/ticketing system.
- Escalate unresolved or complex issues to L2/L3 teams as per process.
- Maintain clear documentation of issues, resolutions, and follow-ups.
- Coordinate with internal teams for timely issue resolution.
- Ensure a professional and customer-focused support experience at all times.
Required Skills & Qualifications :
- 2+ years of experience in Customer Support / L1 Support role.
- Valuable verbal and written communication skills .
- Good working knowledge of SQL and MS Excel. :
- Willingness to work in rotational shifts .
- Technical troubleshooting skills.
- Experience with ticketing tools is an added advantage.
Preferred Skills :
- Experience in IT / Software support environment.
- Ability to analyze data and identify issues efficiently.
- Robust problem-solving skills and attention to detail.
- Team player with a positive attitude.
Job Types : Full-time, Permanent
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits :
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: Hybrid remote in Ambattur, Chennai, Tamil Nadu
📌 Customer Support Executive (Ambattur)
🏢 CellarStone India Private
📍 Ambattur
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