Key Responsibilities

- Data Management & Analysis : Update and maintain accurate records of customer interactions, purchases, and preferences in the CRM system (e.g., Salesforce, Zoho, HubSpot).
- Technical Sales Support : Utilize in-depth product knowledge of cutting tools to provide technical support, suggest appropriate tools for specific materials, and assist with product demonstrations.
- Lead Generation & Nurturing : Use CRM data to identify recent leads and opportunities for upselling and cross-selling.
- Order Coordination : Liaise between sales, inventory, and supply chain teams to update clients on delivery timelines and stock availability.
- Query Resolution : Efficiently resolve customer complaints and issues, ensuring high levels of client satisfaction.
- Reporting : Generate daily, weekly,



or monthly reports on lead conversion, sales pipelines, and customer feedback. Expertia AI +3
- Education : Bachelor’s degree in Mechanical Engineering, Business Administration, or a related field.
- CRM Proficiency : Experience using CRM platforms such as HubSpot, Salesforce, or Zoho.
- Communication Skills : Excellent interpersonal and communication skills to interact with clients and internal cross-functional teams.

Job Types : Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits :

- Health insurance

Work Location: In person

📌 Customer Relationship Manager (Aurangabad)
🏢 TOOLVISOR
📍 Aurangabad