Key Responsibilities

- Database & Pipeline Management : Maintain, clean, and organize the real estate CRM database (e.g., Salesforce, HubSpot, Zoho, or industry-specific tools like Propertybase). Ensure accurate tracking of buyers, sellers, landlords, and tenants.
- Lead Routing & Automation : Create and manage automated lead assignment rules to distribute incoming property leads (from portals like Zillow, 99acres, Magicbricks, or social media ads) to the sales team immediately.
- Performance Analytics & Reporting : Generate weekly and monthly dashboards tracking key metrics, including Lead-to-Opportunity conversion rates, agent response times, and marketing ROI.
- Agent Training & Support : Act as the internal CRM champion, training real estate agents and brokers on how to log calls, update pipeline stages, and use mobile CRM apps on-site.
- Integration & Compliance : Ensure smooth data integration between the CRM, real estate listing portals, website landing pages, and customer support channels, while maintaining strict data privacy compliance.

Required Skills & Experience

- Education :



Bachelor’s degree in Marketing, Business Administration, Information Systems, or a related field.
- Experience : Atleast 4 years of experience administering or managing a CRM platform, ideally within real estate, property development, or high-value luxury sales.
- Technical Mastery : Certified or highly proficient in major CRM platforms (e.g., Salesforce, HubSpot, Zoho, RealVolve, or LionDesk).
- Data Literacy : Advanced skills in Microsoft Excel/Google Sheets, data segmentation, and building visual performance reports.
- Communication Skills : Ability to translate complex data processes into straightforward training instructions for non-technical sales agents.

Preferred Qualifications

- Prior experience in real estate marketing or brokerage operations.
- Working knowledge of Zapier or API integrations to connect disparate real estate tech stacks.
- Experience with WhatsApp Business API integration for automated real estate updates.

Work Location: In person

📌 Customer Relationship Manager (CRM) (Mumbai)
🏢 Stans Buildtech Group of Companies
📍 Mumbai