Position Overview : We are seeking a dedicated Hindi-speaking Customer Support Executive to assist PhD scholars with their academic requirements, including thesis preparation and publication support. The role involves managing both inbound and outbound calls, guiding customers through their needs, and ensuring a smooth communication process.

Key Responsibilities

- Handle inbound and outbound calls with PhD scholars and academic customers.
- Understand and document customer requirements related to thesis writing, research, and publication support .
- Provide transparent guidance and first-level support to customers in Hindi.
- Coordinate with internal teams to ensure timely resolution of customer queries.
- Maintain accurate records of customer interactions and requirements.
- Deliver professional and empathetic communication to build trust and satisfaction.

Requirements :

- Mandatory fluency in Hindi (spoken and written).




- Strong communication and interpersonal skills.
- Ability to handle academic discussions with PhD-level scholars.
- Prior experience in customer support or academic coordination preferred.
- Good listening skills and attention to detail.
- Ability to manage both outbound and inbound calls effectively.

Preferred Qualifications

- Background in education, research support, or academic services.
- Familiarity with thesis and publication processes.
- Multilingual skills (English or other regional languages) will be an added advantage.

Call or share CV in Whatsapp : (phone hidden)

Job Types : Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Madurai)
🏢 Elysium Technologies Private
📍 Madurai