Responsibilities

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Requirements and skills

- Previous experience in a customer support role
- Track record of over-achieving quota




- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

Post this Call Center Representative job to over 200 job boards at once.

Pay: ₹10,000.00 - ₹18,000.00 per month

Perks :

- Work from home

Language :

- English (required)
- Tamil (required)

Work Location: In person

📌 Customer Relationship Representative (Mylapore)
🏢 Vox Group, a multi-faceted Group of Companies
📍 Mylapore