Job Title: Customer Support Executive Location: Connaught Place, New Delhi Company: Fitspire Working Days: Monday - Saturday Shift Timings: 9:30 AM - 6:30 PM, 6 DAYS: Monday - Saturday About the Company Fitspire is a rapid-growing health and nutrition brand committed to providing high-quality supplements and wellness products. As a Direct-to-Consumer (D2C) brand, Fitspire focuses on delivering products directly to customers through digital platforms while ensuring excellent customer experience and engagement. Role Overview Key Responsibilities - Manage and maintain the Customer Relationship Management (CRM) system to track customer interactions, feedback, and purchase behaviour. - Develop and implement customer engagement and retention strategies. - Work closely with sales, marketing, and operations teams to ensure a smooth customer journey. - Analyze customer data and insights to improve marketing campaigns and customer satisfaction. - Manage customer lifecycle activities including onboarding, engagement, retention, and reactivation. - Support loyalty programs, promotional campaigns, and customer communication initiatives.



- Ensure quick resolution of order-related issues such as delivery, returns, and product concerns. - Maintain proper customer records and reports to track performance metrics. Required Skills & Qualifications - Bachelor’s degree in Business Administration, Marketing, or related field. - 1-3 years of experience in CRM, preferably in D2C or FMCG industry. - Strong understanding of customer lifecycle management and customer engagement strategies. - Good knowledge of CRM tools and data management systems. - Excellent communication and problem-solving skills. - Ability to analyze customer behavior and improve customer experience. Preferred Experience - Experience in D2C (Direct-to-Consumer) brands, especially in health, wellness, or supplements industry. - Prior exposure to FMCG customer handling and high-volume customer interactions. - Familiarity with e-commerce platforms and digital customer support channels. Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person

📌 Customer Service Representative (Delhi)
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