Role Summary : As a Customer Support Executive , you will be the first point of contact for our customers. Your role will be to provide fast, efficient, and empathetic support , build trust with customers, resolve inquiries, and ensure a positive brand experience for all Surul Chettinad Ayurvedic users.

Key Responsibilities : Customer Interactions

- Provide accurate product information (ingredients, usage, benefits, etc.).
- Address customer concerns, complaints, and refund/exchange requests.

Communication & Follow-Up

- Track and follow up on customer requests until full resolution.
- Communicate updates and confirmations, ensuring clarity and satisfaction.
- Maintain empathy, patience, and professionalism in all interactions.

Documentation & Tracking

- Update and maintain customer data and communication logs.
- Tag and categorize common customer issues to help identify trends.
- Use the company’s CRM/support system to log tickets and responses accurately.

Order & Delivery Support

- Assist customers with order status, delivery tracking, and return/refund procedures.
- Coordinate information with packaging and shipping teams to resolve delivery issues.

Collaboration with Internal Teams

- Work closely with the Packaging Team to prevent shipment mistakes.




- Support the Operations Manager by reporting customer insights and recurring issues.
- Provide feedback to Marketing/Production about customer preferences and suggestions.

Quality & Improvement

- Meet assigned KPIs (response time, resolution rate, customer satisfaction ratings).
- Suggest process improvements based on customer feedback.

Desired Skills & Traits - Essential Skills

- Excellent communication skills in English and Tamil (written and spoken).
- Strong customer relations and problem-solving abilities.
- Basic computer proficiency (WhatsApp, Gmail, Excel/Sheets, CRM tools).

Personal Traits

- Patient, empathetic, and customer-oriented.
- Detail-oriented with valuable multitasking ability.
- Able to handle sensitive or irate customers professionally.
- Team player with a proactive mindset.

Nice to Have

- Experience in e-commerce support or Ayurvedic product support .
- Familiarity with Shopify customer flows or order management systems.

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits :

- Health insurance
- Leave encashment

Education :

- Bachelor's (required)

Experience :

- Customer support: 1 year (required)

Work Location: In person

📌 Customer Support - Female (Anand Puri Colony)
🏢 SURUL CHETTINAD AYURVEDIC
📍 Anand Puri Colony